Name: FRESH SCENT
Brand: Florist Ardleigh Green
Price: 43.00 GBP
Availability: InStock

Terms & Conditions for Online Flower Delivery in Ardleigh Green

Welcome to Florist Ardleigh Green Online Flower Delivery Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the Florist Ardleigh Green online platform, related to ordering and delivery of flowers and associated products throughout Ardleigh Green and the surrounding areas. By purchasing from our website, you agree to be bound by these Terms. Please read them carefully before placing an order with us.

1. Scope of These Terms

These Terms apply to all customers who order flowers and/or related products for delivery or collection in Ardleigh Green and nearby localities via our online platform. If you do not accept these Terms, please refrain from using our services.

2. The Order Process

We strive to make ordering online flower delivery in Ardleigh Green straightforward and convenient. The following steps outline the order process:

Product Selection: Browse our range of fresh flowers, bouquets, arrangements, and gifts. Each product includes a detailed description and pricing.
Placing the Order: Add your chosen items to the online shopping basket. Proceed to checkout, where you will be asked to provide delivery details, recipient information, and any special instructions.
Order Review: Review your entire order for accuracy. Confirm the delivery address, date, and selected items. Please ensure all recipient details are correct as we cannot be responsible for inaccuracies once the order is processed.
Order Confirmation: Once you confirm and submit your order, we will send an order confirmation via the website and/or SMS notification. The confirmation is our acknowledgment of receipt of your order, subject to acceptance.
Order Acceptance: All orders are subject to availability and acceptance by Florist Ardleigh Green. In the rare event a product is unavailable or cannot be delivered on the specified date, we will contact you promptly to offer an alternative, arrange a different delivery date, or provide a refund.

Our aim is to deliver a seamless online flower delivery service throughout Ardleigh Green and the surrounding area.

3. Payment Terms

Payments for all online flower orders must be made at the time of placing the order. We accept various payment methods as indicated on our checkout page, including most major debit and credit cards.

Payment Security: We use secure, third-party payment processors to safeguard your payment information. No payment card details are stored directly on our website.
Validation: Orders will only be processed upon successful payment authorization. If payment is declined or not completed, your order will not proceed until resolved.
Pricing: All prices displayed are in British Pounds (GBP) and include VAT, where applicable. Delivery fees are stated separately during checkout and may vary depending on delivery location within Ardleigh Green or neighbouring areas.
Discounts: Promotional offers or discounts may not be used in conjunction with one another unless specifically stated.

If you have any issues with processing payment, please contact us before attempting to place a new order.

4. Cancellations and Amendments

We understand that sometimes plans change. Depending on the time frame and order status, we will endeavour to accommodate cancellations and amendments for flower delivery orders.

Requests to Cancel or Amend: To cancel or amend your order, please submit your request as soon as possible after ordering. Once flowers have been prepared or dispatched, your order may not be eligible for cancellation or modification.
Time Sensitivity: Floral arrangements require advance preparation. Ideally, cancellations or amendments must be requested at least 24 hours prior to the chosen delivery date for Ardleigh Green and surrounding areas. Same-day orders cannot generally be cancelled due to the rapid processing required.
Refunds: If a cancellation is accepted before order processing begins, a full refund will be processed to your original payment method. If flowers have been prepared or dispatched, you may not be eligible for a refund.
Non-Delivery or Incorrect Items: In the unlikely event that flowers are not delivered as agreed, or if incorrect products arrive, please notify us within 24 hours of delivery, accompanied by photo evidence if possible. We will investigate promptly and aim to provide a suitable remedy or refund where appropriate.

5. Delivery Policy

Our online flower delivery service covers Ardleigh Green and the surrounding areas, including fulfilment of timed, same-day, and next-day orders where available.

Delivery Information: Accurate delivery details are essential. We cannot be liable for failed delivery due to incorrect, incomplete, or inaccessible delivery information. Please ensure the recipient is available at the specified time and place to accept deliveries, or designate a safe place or neighbour if allowed.
Delivery Times: While we make every effort to meet requested delivery times, circumstances such as traffic, weather, or force majeure events may occasionally impact our ability to deliver punctually. We will always keep you informed in such cases.
Non-Delivery: If delivery cannot be completed as scheduled, we will attempt to contact you and, where feasible, arrange re-delivery or collection as soon as possible.
Recipient Absence: Should the recipient be absent at the time of delivery, flowers may be left with a neighbour, at a safe location, or returned to our shop for later delivery, in accordance with your provided instructions or as appropriate.

6. Product Descriptions and Substitution Policy

We endeavour to ensure all products are described accurately and illustrated clearly. Due to seasonal, local, or supply limitations, some flowers, packaging, or items may need to be substituted.

Substitutions: Where substitution is necessary, we will replace unavailable items with those of equal or greater value, closely matching the original style and colour. We will only contact you for approval if a significant change is required.
Product Freshness: All flowers are prepared fresh for each order. To ensure the longest enjoyment, we recommend that recipients follow our care instructions provided with the delivery.

7. Customer Responsibilities

By placing an order, you confirm you are at least 18 years old and legally capable of entering into binding contracts. You are responsible for providing true, current, and accurate information when ordering – especially regarding the recipient’s name, address, and contact information.

Any changes in delivery information must be communicated promptly. We cannot accept responsibility for any losses due to incomplete or incorrect order details.

8. Liability

Florist Ardleigh Green operates in accordance with applicable UK consumer law. While we will provide all services with reasonable care and skill, our liability is limited in the following ways:

Losses Covered: We accept liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, and for any other liability that cannot be excluded under law.
Limitations: To the extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, or loss of goodwill, resulting out of delays, changes, or failures in the supply of flowers or other products.
Force Majeure: We are not responsible for delays or failures to fulfil our obligations if events beyond our reasonable control occur, such as adverse weather, transport disruption, or supply chain interruptions.
Maximum Liability: Except as outlined above, our total liability to you in respect of any losses arising in connection with your order shall be limited to the value of that order.

9. Privacy and Data Protection

We respect your privacy. Your personal data is processed in accordance with our Privacy Policy to provide and improve our services, and to fulfil orders for flower delivery in Ardleigh Green and the surrounding areas. We process only the information necessary for your order, do not share your data with unauthorised third parties, and take appropriate steps to protect your information online.

10. Intellectual Property

All content on our website, including images, product names, descriptions, designs, and logos, is the intellectual property of Florist Ardleigh Green or is used with appropriate permission. You must not reproduce, distribute, or use our content for any purpose other than viewing or placing orders via our website, unless you have received our prior written consent.

11. Governing Law and Jurisdiction

These Terms, and any contracts for online flower delivery placed through Florist Ardleigh Green, are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall fall under the exclusive jurisdiction of the courts of England and Wales.

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12. Amendments to Terms & Conditions

We reserve the right to amend these Terms from time to time as necessary to reflect changes in law, our business, or best practice. Updated Terms will be made available on our website, and the effective date will be indicated accordingly. Your continued use of our online flower delivery service in Ardleigh Green indicates acceptance of any updated Terms.

13. Customer Service and Complaints

We strive for customer satisfaction and take your feedback seriously. If you are dissatisfied with your order or our service, please contact us promptly so we can address your concerns. Any complaints should be raised within 48 hours of delivery to enable swift investigation and resolution.

14. Application and Geographic Coverage

These Terms & Conditions apply to all customers ordering from Florist Ardleigh Green for delivery within Ardleigh Green and surrounding communities. Our online flower delivery service aims to provide reliable, timely, and high-quality floral arrangements throughout this area.

Thank you for choosing Florist Ardleigh Green. By purchasing through our website, you agree to comply with these Terms & Conditions for online flower delivery and associated services. We appreciate your custom and look forward to serving you for all your flower delivery needs in Ardleigh Green and the neighbouring areas.